To contribute to sustainable cultural tourism by strengthening the partnership in Western Balkan countries, with the aim of creating cultural identity and touristic networks
Given the potential scale of impact for cultural tourism the project tries to achieve, it is a necessity for government leadership figures and relevant stakeholders to understand the objectives of the a broader action and program in Western Balkans such as SeeCulture, in order to boost tourism and its relation to local culture through the development, management and promotion of cultural attractions and heritage sites emphasizing the significance of the cross-roads of civilizations that have left traces on the cities.
On behalf of the International partner Sarajevo Culture Meeting (SeeCulture), InSET has been the focal point in Albania, in gathering the stakeholders and organizing three round tables the with focus to cultural tourism, with the most important public institutions, respectively with Ministry of Culture, Ministry of Tourism and Municipality of Tirana . Meetings take place in Tirana, on 18-19 April 2019. The key stakeholder groups of the project will be public and private institutions related to managing cultural and natural heritage such as museums, galleries, historical and archaeological sites, religious facilities, cultural and touristic operatives, local tourism providers, tourist agencies, individual entrepreneurs, tour guides and relevant representatives from the NGO sector.
The Albanian coastline and mainly the South Coast is intended to be one of the most visited destinations especially by foreign tourists in the near future be. But its beauties, beaches, landscapes, and continually improving infrastructure will not suffice upon satisfying foreign tourists. A very important component is the service.
The quality of tourist services in the Albanian tourist supply sector has been identified as one of the:
Hotels and restaurants currently have staff problems with regard to service quality, even the ones that claim the best service along the Albanian coast, especially in the Southern Albania. This is accepted by the structures’ administrators/ managers themselves and also by the heads of the local administration such as Labor Office, Vocational Training Center, local government leaders, etc. From this point of view, a vocational training (link) tour was conducted in the hottest regions of maritime tourism: Vlora, Himara, Saranda, for training the staff of some of the main hospitality structures in these region as well as some applicants awaiting seasonal employment at the labor offices, in order to improve tourist services .
In this situation the project “Vocational Training in Tourism” offers: Professional training for employees related to customer service at hotel-bars-restaurants, teaching them some essential elements that will improve the relocation of daily operations thus contributing to improving customer service.
Training areas for seasonal or permanent workers, applicants at the employment offices, pupils or students include:
Targeting all relevant stakeholders whose activities and business are related to tourism and culture, InSET through this project partnership will strengthen its relationship with the sector, more specifically cultural tourism and cultural heritage.